Common Issues
My payment went through, but I didn’t get a confirmation email. Did my order go through?
If you haven’t received a confirmation email after a few minutes, please check your spam or promotions folder. If it’s not there, your order may not have completed successfully. You can reach out to support with your full name and email used at check
The website was slow / crashed — will there be another chance to shop?
This event is exclusive and limited to one hour only. We recommend being ready early, logged in, and prepared for high traffic during the event window.
I’ve sent multiple emails to support and haven’t received a response. What should I do?
We’re experiencing a high volume of messages due to the holiday season, which may cause delays in response times. Our team is actively working through all inquiries in the order they’re received. Please avoid sending duplicate messages, as that can p
What happens if an item I ordered sells out?
Due to high demand, inventory may sell out before your order processes. If that happens, we’ll automatically refund the affected item(s) and send you an email confirmation.
I was charged twice — what should I do?
Sometimes duplicate pending charges appear if your checkout was refreshed or interrupted. Only one charge will process if one order was completed. Any extra pending charges will drop off automatically within a few business days.