File A Claim

Civil Regime

<p>Sometimes duplicate pending charges appear if your checkout was refreshed or interrupted. Only one charge will process if one order was completed. Any extra pending charges will drop off automatically within a few business days.</p>

Sometimes duplicate pending charges appear if your checkout was refreshed or interrupted. Only one charge will process if one order was completed. Any extra pending charges will drop off automatically within a few business days.

I was charged twice — what should I do?

Black Friday 2025

Common Issues

How long does the 50% off sale last?

Are items guaranteed in my cart?

Can I exchange or return my order?

Can I cancel or change my order after it’s placed?

Sale and Event FAQs

My payment went through, but I didn’t get a confirmation email. Did my order go through?

The website was slow / crashed — will there be another chance to shop?

I’ve sent multiple emails to support and haven’t received a response. What should I do?

What happens if an item I ordered sells out?

Order Tracking

Reporting an Issue

Return Policy

Orders

Do you offer shipping protection?

Coverage Explained

How do I file a claim for my protected order?

Orders Without Shipping Protection

Shipping Protection Policy

Shipping  Protection

Fulfillment and Delivery Times

International Shipping, Customs, Duty and Import Tax

Shipping Destinations

Delivery

Shipping and Delivery

I was charged twice — what should I do?Updated 3 hours ago