Reporting an IssueUpdated 2 days ago

We strive to ensure that you receive your order in perfect condition. However, if you receive an item that is damaged, defective, or if your order is incomplete, please follow the steps below to report the issue and help us resolve it quickly.

Report the Issue Promptly          

If you notice any damages, defects, or missing items in your order, please notify us within 7 days of receiving the delivery. This ensures we can quickly address and resolve the issue for you.

Provide Detailed Photos

To help us better understand the issue and provide a solution, please include photos of the damaged or defective item(s). The required photos are:

At least 3 photos of the damaged or defective area (close-up, full frame, and one of the size tags).

• A photo of the barcode adhered to the item packaging.
• Photos of all packing and shipping materials, particularly if the damage occurred during transit.

Missing Items

If an item is missing from your package, please notify us within 7 days of delivery.
We will review the claim and, if confirmed, issue either a replacement or store credit for the missing item.
 

Be prepared to submit photos of the packaging and the items you did receive to assist with claim validation.

Orders Returned to Sender

If your order is marked undeliverable by the carrier, and returned to our fulfillment center, we are limited to issuing a refund either as store credit or to your original method of payment.

Due to limited quantities, we are unable to ship your order a second time.  We highly recommend verifying all information before submitting your order.  If you believe you may have made a mistake, check your order confirmation page. 

Our Commitment to You

Once you submit the necessary details, we will work hard to provide the best solution possible. Whether it’s a replacement, refund, or another resolution, we’re here to ensure you’re satisfied with your purchase.