Coverage ExplainedUpdated 8 days ago

We offer Shipping Protection to help cover lost, stolen, or damaged packages during transit. This is optional, but highly recommended for peace of mind.

Why Choose Shipping Protection?

• Orders with Shipping Protection are covered.

• Orders without it are not protected — you’ll need to file claims directly with the shipping carrier.

• Shipping Protection must be added at checkout and cannot be added after an order is placed.

What’s Covered

1. Lost in Transit

   • Package never delivered and tracking shows no delivery scan.

   • Claim allowed after 7 business days of no updates.

2. Stolen (Marked Delivered, Not Received)

   • Carrier says delivered, but you didn’t get it.

   • Must wait 24 hours before filing a claim, and file within 7 days of delivery.

3. Damaged Items

   • Items arrived broken or damaged.

   • Claim must be submitted within 7 days of delivery.

   • Requires photos of damage, packaging, and label.