File A Claim

Civil Regime

<p>Because of the speed and volume of orders during this event, we&#x2019;re unable to make any edits or cancellations once an order has been placed. Please double-check all details before submitting your order.</p>

Because of the speed and volume of orders during this event, we’re unable to make any edits or cancellations once an order has been placed. Please double-check all details before submitting your order.

Can I cancel or change my order after it’s placed?

Black Friday 2025

Sale and Event FAQs

How long does the 50% off sale last?

Are items guaranteed in my cart?

Can I exchange or return my order?

My payment went through, but I didn’t get a confirmation email. Did my order go through?

The website was slow / crashed — will there be another chance to shop?

I’ve sent multiple emails to support and haven’t received a response. What should I do?

What happens if an item I ordered sells out?

I was charged twice — what should I do?

Common Issues

Order Tracking

Reporting an Issue

Return Policy

Orders

Do you offer shipping protection?

Coverage Explained

How do I file a claim for my protected order?

Orders Without Shipping Protection

Shipping Protection Policy

Shipping  Protection

Fulfillment and Delivery Times

International Shipping, Customs, Duty and Import Tax

Shipping Destinations

Delivery

Shipping and Delivery

Can I cancel or change my order after it’s placed?Updated 3 hours ago